James City County's general practices keep regular weekday hours. On weekends, and for cases that need more than a clinic can provide, neighbors come to CARE. Because we are in the county, you reach us quickly, and we coordinate with your family veterinarian so follow-up care is seamless.
Getting here in James City County
CARE is on John Tyler Highway at the corner of Route 199 and Route 5, in front of Food Lion and next to Bruster's. For most county residents, from Toano and Norge to Lightfoot, Grove and the Jamestown area, the drive takes just a few minutes. You do not have to cross the region to reach emergency and advanced care. Get directions from James City County in Google Maps.
Call (757) 703-0199 before you leave. Our team can tell you whether your pet should come in now and be ready when you walk through the door. Pets with life-threatening emergencies are always seen first.
For James City County veterinarians: referring a patient
We work hand in hand with family veterinarians across James City County. Refer a case whichever way is fastest for your team:
- Email: refer@care199.com
- Phone: (757) 703-0199
- Fax: (757) 703-1199
- Online: the referral form
Cases referring practices often send us:
- Weekend and after-hours emergencies, and overflow when your schedule is full
- Toxin cases that may need hemoperfusion
- Wounds, swelling and inflammation suited to hyperbaric oxygen therapy
- CT and ultrasound, run and read on site
- Swallowed objects that may be retrieved by endoscopy instead of surgery
- Patients who need hospitalization and ICU monitoring
We send detailed reports and updates back to you, and referring clinics can get automatic patient status updates through our Instinct EMR portal on Shareville. Email refer@care199.com to set up your clinic's login. More on our Referring Veterinarians page.
Emergency guides for James City County pet owners
- Pet poisoning: what to do first and how we treat it
- Dog ate ibuprofen: why any amount is worth a call
- Snake bites: copperheads live in the wooded yards and trails pets explore
- Swallowed objects: endoscopy or surgery
- Cat can't pee: urinary blockage is an emergency
- Paying for emergency care: estimates, financing and pet insurance
When CARE is closed: Tuesday to Thursday
We are closed Tuesday, Wednesday and Thursday unless a holiday falls on one of those days. Call your James City County veterinarian first. We work closely with your primary vet and with many emergency hospitals outside the area: for an emergency Tuesday to Thursday, we recommend The COVE in Suffolk or VEST in Virginia Beach, and Richmond also has a variety of specialty hospitals. For a poisoning, the ASPCA Animal Poison Control Center answers around the clock at (888) 426-4435 (a consultation fee applies). See our weekend hours for details.