These Terms of Service ("Terms") govern your access to and use of the website located at care199.com and any related pages, tools, and forms (collectively, the "Site") operated by Coastal Animal Referral Emergency ("CARE," "we," "us," or "our"), located at 5295 John Tyler Highway, Williamsburg, VA 23185. Please read these Terms carefully. By accessing or using the Site, you agree to be bound by these Terms.
Last updated: July 31, 2026.
Acceptance of Terms
By accessing, browsing, or using the Site in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree with any part of these Terms, please do not use the Site. We may update these Terms from time to time, and any changes take effect when posted to this page. Your continued use of the Site after changes are posted means you accept the revised Terms.
Emergency and Referral Veterinary Services
Coastal Animal Referral Emergency provides emergency and referral veterinary care for companion animals. The information on this Site is provided for general informational purposes only and is not a substitute for professional veterinary examination, diagnosis, or treatment.
If your pet is experiencing a medical emergency, do not rely on this Site. Call us immediately at [(757) 703-0199](tel:+17577030199) or come to our hospital right away. Nothing on this Site should be interpreted as veterinary advice for your specific animal, and no veterinarian-client-patient relationship is created by your use of the Site alone.
Appointments, Admissions, and Payment
Requests submitted through forms on the Site are requests only and are not confirmed until our team contacts you. We reserve the right to accept, decline, prioritize, or reschedule cases based on medical urgency, capacity, and clinical judgment. As an emergency and referral hospital, patients are triaged by severity rather than order of arrival.
Payment for services is due at the time services are rendered unless other arrangements have been approved in advance in writing. Estimates provided for treatment are good-faith approximations and may change as an animal's condition or required care evolves. You are responsible for all charges incurred for services provided to your animal. Financing options referenced on the Site are offered by third parties and are subject to their own terms.
No Guarantee of Outcomes
Veterinary medicine is not an exact science. While our team is committed to providing a high standard of care, we cannot and do not guarantee any particular result, recovery, diagnosis, or outcome. Consent to treatment is an acknowledgment that outcomes cannot be promised and that all medical and surgical procedures carry inherent risks.
Limitation of Liability
To the fullest extent permitted by applicable law, Coastal Animal Referral Emergency, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Site, including but not limited to reliance on any information provided on the Site, errors or omissions in content, interruptions in availability, or the acts of any third-party plugins, portals, or links accessible through the Site. The Site is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
Intellectual Property
All content on the Site, including text, graphics, logos, images, video, and the compilation of that content, is the property of Coastal Animal Referral Emergency or its content providers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may view and print pages from the Site for your own personal, non-commercial use. You may not reproduce, distribute, modify, republish, or otherwise use any content from the Site for commercial purposes without our prior written permission.
Third-Party Links and Services
The Site may contain links to third-party websites, plugins, and services that we do not own or control. We provide these links for convenience only and are not responsible for the content, accuracy, privacy practices, or availability of any third-party resource. Your use of any third-party site or service is at your own risk and subject to that party's terms and policies.
Acceptable Use
You agree to use the Site only for lawful purposes. You agree not to use the Site in any way that could damage, disable, or impair the Site, interfere with any other party's use of the Site, attempt to gain unauthorized access to any systems or networks, or submit content that is unlawful, harassing, defamatory, or otherwise objectionable. We reserve the right to remove any content or restrict access at our discretion.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. You agree that any dispute arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the state and federal courts located in Virginia.
Contact Us
If you have any questions about these Terms of Service, please contact us:
- Coastal Animal Referral Emergency
- Address: 5295 John Tyler Highway, Williamsburg, VA 23185
- Phone: (757) 703-0199
- Email: info@care199.com