Richmond is well served by its own emergency and specialty hospitals, and they should be your first call in a crisis. CARE is the right fit when those options are booked, or when a case needs advanced, weekend-available imaging and treatment. A phone call helps us decide together whether the drive makes sense.
Getting here from Richmond
CARE is on John Tyler Highway at the corner of Route 199 and Route 5, in front of Food Lion and next to Bruster's. From Short Pump, Henrico, the Fan or downtown, the drive is about 50 to 60 minutes east on Interstate 64. Get directions from Richmond in Google Maps.
In a true emergency, the closest open hospital is usually the right choice. Call (757) 703-0199 before you leave and our team will help you decide whether the drive makes sense, and be ready for your pet if you come.
For Richmond veterinarians: referring a patient
Richmond-area veterinarians refer patients to CARE for hyperbaric oxygen therapy, hemoperfusion and advanced imaging. Refer a case whichever way is fastest for your team:
- Email: refer@care199.com
- Phone: (757) 703-0199
- Fax: (757) 703-1199
- Online: the referral form
Cases referring practices often send us:
- Weekend and after-hours emergencies, and overflow when your schedule is full
- Toxin cases that may need hemoperfusion
- Wounds, swelling and inflammation suited to hyperbaric oxygen therapy
- CT and ultrasound, run and read on site
- Swallowed objects that may be retrieved by endoscopy instead of surgery
- Patients who need hospitalization and ICU monitoring
We send detailed reports and updates back to you, and referring clinics can get automatic patient status updates through our Instinct EMR portal on Shareville. Email refer@care199.com to set up your clinic's login. More on our Referring Veterinarians page.
Emergency guides for Richmond pet owners
- Pet poisoning: what to do first and how we treat it
- Dog ate ibuprofen: why any amount is worth a call
- Snake bites: copperheads live in the wooded yards and trails pets explore
- Swallowed objects: endoscopy or surgery
- Cat can't pee: urinary blockage is an emergency
- Paying for emergency care: estimates, financing and pet insurance
When CARE is closed: Tuesday to Thursday
We are closed Tuesday, Wednesday and Thursday unless a holiday falls on one of those days. Call your Richmond veterinarian first. Richmond has a variety of specialty hospitals that can meet your pet's needs Tuesday to Thursday. For a poisoning, the ASPCA Animal Poison Control Center answers around the clock at (888) 426-4435 (a consultation fee applies). See our weekend hours for details.