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Regional service area

Emergency and Advanced Vet Care for Tidewater, VA

Coastal Animal Referral Emergency (CARE) is about 50 to 60 minutes from Norfolk, Chesapeake and Virginia Beach, at 5295 John Tyler Highway in Williamsburg. In a true crisis, go to the closest open hospital. When local ERs are full, or a pet needs weekend imaging or advanced treatment, Tidewater families make the drive. Call (757) 703-0199 first.

Why CARE

Why pet owners in Tidewater choose CARE

A destination when it counts

When Tidewater emergency rooms are full or cannot offer the imaging and treatment a case needs, CARE is worth the drive across the water.

Weekend imaging and advanced care

X-ray, ultrasound, CT, hyperbaric oxygen therapy, and hemoperfusion run through the weekend, services that are hard to access quickly elsewhere.

Honest about the drive

We will always tell you to use a closer open hospital in a true crisis. For complex or referred cases, families choose to come to us.

Hospitals we recommend Tue-Thu

When we are closed Tuesday to Thursday, we recommend The COVE in Suffolk or VEST in Virginia Beach, both on the South Hampton Roads side.

For South Hampton Roads, the trip to Williamsburg is a longer one, and we never suggest passing a closer open hospital during a genuine crisis. But when local options are at capacity or a case needs advanced, weekend-available care, Tidewater families do make the drive. Select your city above for honest drive times and detail.

Drive times from Tidewater

CARE is on John Tyler Highway at the corner of Route 199 and Route 5, in front of Food Lion and next to Bruster's. Approximate drive times, which traffic and the harbor crossings can stretch:

FromApproximate drive
Norfolk50 minutes
Chesapeake55 minutes
Virginia Beach60 minutes

In a true emergency, the closest open hospital is usually the right choice. Call (757) 703-0199 before you leave and our team will help you decide whether the drive makes sense, and be ready for your pet if you come.

For Tidewater veterinarians: referring a patient

Tidewater veterinarians refer patients to CARE for hyperbaric oxygen therapy, hemoperfusion and weekend imaging. Refer a case whichever way is fastest for your team:

Cases referring practices often send us:

We send detailed reports and updates back to you, and referring clinics can get automatic patient status updates through our Instinct EMR portal on Shareville. Email refer@care199.com to set up your clinic's login. More on our Referring Veterinarians page.

Emergency guides for Tidewater pet owners

When CARE is closed: Tuesday to Thursday

We are closed Tuesday, Wednesday and Thursday unless a holiday falls on one of those days. Call your family veterinarian first. For an emergency Tuesday to Thursday, we recommend The COVE in Suffolk or VEST in Virginia Beach, both on the South Hampton Roads side of the water. For a poisoning, the ASPCA Animal Poison Control Center answers around the clock at (888) 426-4435 (a consultation fee applies). See our weekend hours for details.

Frequently asked questions

CARE serves Norfolk, Virginia Beach, Chesapeake, and the surrounding South Hampton Roads communities. Use the links above for honest drive times and details for your city.

No referral is required for an emergency. Tidewater veterinarians also refer patients to us for hyperbaric oxygen therapy, hemoperfusion, and weekend imaging.

Yes. Veterinarians can refer by email at refer@care199.com, by phone at (757) 703-0199, by fax at (757) 703-1199, or through the referral form on our website. We send reports and updates back to your veterinarian.

Our weekend coverage runs from Friday at 7:30 a.m. through Monday at 9:00 p.m., open around the clock on Saturday and Sunday. We are closed Tuesday, Wednesday, and Thursday, though we are often open on holidays that fall on those days. Call (757) 703-0199 to confirm before arriving.

We are closed Tuesday, Wednesday and Thursday unless a holiday falls on one of those days. On those days we recommend The COVE in Suffolk or VEST in Virginia Beach. Call your family veterinarian first if they are open.

The exam fee is currently $199 during the day and $255 at night. After the exam, a veterinarian gives you a treatment plan and cost estimate before treatment starts, and a deposit is based on the plan you approve. Financing is available through Cherry, CareCredit and All Pet Card.

Call before you head to CARE

Calling ahead lets our team prepare for your pet and talk through the drive from Tidewater. We are ready the moment you arrive.

Call (757) 703-0199
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